Complaints

<p>If something went wrong with an order — a damaged book, a missing delivery, a billing error — tell us first. We resolve most complaints within 5 working days and always reply within 30 days at the latest.</p><h3>How to file a complaint</h3><ul><li>Write to <a href="mailto:[email protected]">[email protected]</a> with the subject “Complaint”.</li><li>Include your order date, the e-mail you ordered from and, for damaged goods, a photo.</li><li>You will receive a registration confirmation and a written answer.</li></ul><h3>Out-of-court dispute resolution</h3><p>Consumers in Romania may also address the National Authority for Consumer Protection (ANPC) or use alternative dispute resolution (SAL). Consumers in the EU may use the European Online Dispute Resolution platform (ODR):</p><ul><li><a href="https://anpc.ro/" target="_blank" rel="noopener">anpc.ro</a></li><li><a href="https://anpc.ro/ce-este-sal/" target="_blank" rel="noopener">ANPC — SAL (alternative dispute resolution)</a></li><li><a href="https://ec.europa.eu/consumers/odr/" target="_blank" rel="noopener">ec.europa.eu/consumers/odr</a></li></ul>